All VeraMelinda Jewelry sales are final.

Because jewelry is a personal item and many VeraMelinda Jewelry pieces are handmade, limited-edition, or one-of-a-kind, we do not accept returns or exchanges for change of mind, buyer’s remorse, personal preference, sizing choices, or after an item has been worn or used.

Please review all product photographs, descriptions, measurements, materials, pricing, and other product information carefully before completing your purchase. If you have questions about an item, please contact VeraMelinda Jewelry by email before purchasing.

Our final-sale policy does not prevent VeraMelinda Jewelry from correcting a legitimate problem with an order.

If your merchandise arrives damaged, defective, incorrect, or materially different from what you ordered, please contact VeraMelinda Jewelry by email within 72 hours of delivery.

Please provide:

• Your name and order number or proof of purchase 
• A brief description of the problem 
• Clear photographs of the item 
• Photographs of the shipping packaging when applicable 

Please do not wear, use, alter, clean, repair, or modify the item before contacting us. Please keep the original packaging until the issue has been resolved.

VeraMelinda Jewelry may require the item to be returned for inspection before a resolution is issued.

After the issue has been reviewed and verified, VeraMelinda Jewelry will determine the appropriate resolution, which may include a repair, replacement, exchange, or refund, depending on the circumstances and product availability.

If VeraMelinda Jewelry sent the wrong item or the merchandise arrived damaged or defective, the customer will not be responsible for reasonable return shipping costs when a return is required.

Many VeraMelinda Jewelry pieces are individually handcrafted. Slight variations in color, texture, shape, pattern, placement, finish, or other handcrafted details may occur.

Natural gemstones and stones may also contain variations in color, markings, shape, texture, and pattern.

These natural and handmade variations contribute to the individuality of the jewelry and are not considered defects when the item is consistent with its product description, photographs, and overall design.

Because some pieces are one-of-a-kind or produced in limited quantities, an identical replacement may not always be available.

Custom, personalized, altered, resized, or specially commissioned jewelry is final sale and cannot be returned or exchanged because of a change of mind or personal preference.

If a custom order arrives damaged, defective, incorrect, or materially different from the specifications agreed upon, please contact VeraMelinda Jewelry within 72 hours of delivery so the matter can be reviewed.

For hygiene reasons, earrings are final sale.

If earrings arrive damaged, defective, or incorrect, please contact VeraMelinda Jewelry within 72 hours of delivery under the Damaged, Defective or Incorrect Orders section above.

Sale-priced, promotional, clearance, and discounted merchandise is final sale.

This includes merchandise purchased during special promotions or after a price markdown.

A final-sale designation does not prevent VeraMelinda Jewelry from correcting an order that arrives damaged, defective, incorrect, or materially different from what was ordered.

Purchases made from VeraMelinda Jewelry at artisan markets, pop-up events, vendor events, and other in-person locations are also final sale.

Customers are encouraged to inspect merchandise and ask any questions before completing an in-person purchase.

If an item purchased in person is later discovered to have a defect that was not reasonably apparent at the time of purchase, please contact VeraMelinda Jewelry promptly with proof of purchase and photographs so the issue can be reviewed.

When VeraMelinda Jewelry determines that a refund is the appropriate resolution for a damaged, defective, incorrect, or otherwise qualifying order, the approved refund will be issued to the original method of payment whenever possible.

Processing times after a refund is issued may vary depending on the customer’s bank, card issuer, or payment provider.

To report a problem with an order, please contact VeraMelinda Jewelry by email and include your name, order number or proof of purchase, photographs, and a description of the issue.

Please do not mail or return merchandise without first receiving return instructions from VeraMelinda Jewelry.