Frequently Asked Questions

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VERAMELINDA Jewelry is handcrafted using materials selected for each individual design. These may include stainless steel, sterling silver, glass beads, glass pearls, acrylic components, wood, charms, chains, cords, and other jewelry findings. Sterling silver is used selectively, not in every piece —Materials vary, so customers should review the description provided with each piece or contact us via email or Chatbox, with questions before purchasing.

Most VERAMELINDA Jewelry designs are created with components identified by our suppliers as nickel-free. Some specialty spacers, charms, or mixed-metal components may not carry a confirmed nickel-free designation.

Customers with known metal sensitivities may submit a question through our website chat or email before purchasing so the materials used in a particular piece can be reviewed.

Measurements will be included with products whenever possible. For bracelets, necklaces, anklets, rings, or custom pieces, please review the listed size carefully or provide your preferred measurement before ordering.

Questions about sizing may be submitted through our website chat, online contact form, or email.

Many VERAMELINDA Jewelry designs are one-of-a-kind or created in limited quantities. To ask whether a similar design can be created, submit a request through our website chat, online contact form, or email.

Exact duplication may not be possible, but a coordinating or inspired version may be available depending on the materials currently in stock. 

VERAMELINDA Jewelry accepts a limited number of custom and personalized requests based on scheduling, material availability, and project suitability. All design details—including colors, measurements, reference photographs, price, and completion date—must be confirmed in writing before work begins. A nonrefundable deposit or advance payment is required for approved custom orders.

Each VERAMELINDA Jewelry design begins with an idea, color combination, material, theme, or desired style. For custom orders, we discuss the customer’s preferences, size, budget, occasion, and requested completion date before confirming the design. A deposit or full payment may be required before materials are purchased or work begins. Because every piece is handmade, slight variations may occur.

Yes. Packaging options are available for eligible VERAMELINDA Jewelry purchases. Customers may select their preferred packaging option directly from the product listing before adding the item to their cart.

Available choices may include standard packaging, gift packaging, and premium gift packaging. Any additional cost will be displayed with the selected option before checkout.

International shipping is scheduled to officially begin October 1, 2026. We are currently preparing our shipping system and may make service available to selected destinations before the official launch date.

Once available, eligible countries and shipping charges will be displayed during checkout. International customers are responsible for any customs duties, taxes, or import fees charged by their destination country.

When an order is shipped using a service that includes tracking, the tracking information will be sent after the package has been prepared and accepted by the carrier.

Repair requests are reviewed individually. We primarily repair jewelry originally created by VERAMELINDA Jewelry. To request a repair review, submit clear photographs and a description of the damage through our website chat, online contact form, or email. Repair availability and cost will depend on the condition of the piece and whether suitable replacement materials are available.

Proper care will help preserve the beauty and condition of your jewelry. Keep each piece away from perfumes, lotions, household chemicals, excessive moisture, and prolonged sunlight. Remove jewelry before bathing, swimming, exercising, or sleeping, and store each piece separately in a clean, dry place.

Precious and Semi-Precious Stones
Gently wipe stones with a soft, slightly damp cloth. Avoid harsh chemicals, extreme temperatures, prolonged sunlight, and soaking. Because stones vary in hardness and sensitivity, use only gentle cleaning methods unless specific care instructions are provided.

Stainless Steel
Clean stainless-steel components with warm water and mild soap when necessary. Rinse or wipe carefully, then dry thoroughly with a soft cloth. Although stainless steel is durable and resistant to tarnishing, it can still become scratched.

Glass and Crystal Beads
Wipe gently with a soft, dry or slightly damp cloth. Avoid chemicals, perfumes, lotions, hard impacts, and sudden temperature changes that could damage the surface or cause breakage.

Wood, Resin, and Acrylic Components
Clean gently with a soft, dry or slightly damp cloth. Do not soak these materials or expose them to harsh cleaning products. Wood and resin pieces should be dried immediately if they become damp.

Sterling Silver Components
Use a soft silver-polishing cloth to remove light tarnish and restore shine. Avoid abrasive cleaners that may scratch the metal or damage nearby beads and decorative components.

For jewelry made with several different materials, follow the care instructions for the most delicate component. Questions about caring for a particular piece may be submitted through our website chat or email.

 Yes. VeraMelinda Jewelry offers handcrafted jewelry created with careful attention to design, materials, color, texture, and detail. Many pieces are individually designed and assembled by hand, which means some items may be one-of-a-kind or available only in very limited quantities. Slight variations may occur in handmade pieces and are part of what makes each creation unique.

Materials vary by design and may include natural gemstones and semi-precious stones, stainless steel, glass and crystal beads, resin, leather, wax cord, metal components, decorative elements, and other jewelry-making materials. Because every design is different, the specific materials used in each piece are identified in that product's description whenever possible.

Yes. VeraMelinda Jewelry accepts select custom jewelry requests. Custom work is based on design feasibility, available materials, scheduling, and the type of piece requested. Because custom pieces are created specifically for the customer, custom, personalized, altered, resized, or specially commissioned jewelry is final sale. Please visit our Custom Jewelry page or contact us by email to discuss your request.

Standard U.S. shipping is currently estimated at 5–7 business days after the order has been prepared and shipped, unless otherwise stated on the product or during checkout. Handmade, custom, or made-to-order pieces may require additional preparation time. Customers will receive available shipping or tracking information once their order has been sent.

Standard U.S. shipping is $6.95. Orders totaling $50 or more qualify for free standard U.S. shipping unless otherwise stated during a special promotion or at checkout. Any available expedited or special shipping options will be shown when applicable.

Because many VeraMelinda Jewelry pieces are handmade, limited in quantity, or one-of-a-kind, we ask our customers to shop thoughtfully and carefully, review the photographs, descriptions, measurements, and materials before purchasing. We are unable to accept returns or exchanges for changes of mind, personal preference, sizing choices, or items that have been worn or used.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 72 hours of delivery so that we can review the issue and work with you toward an appropriate resolution. Please see our Returns & Refunds Policy for complete details.

Please contact VeraMelinda Jewelry by email within 72 hours of delivery and include your order information, a brief description of the problem, and photographs of the jewelry and packaging when possible. Please do not wear, alter, repair, or use the item before contacting us. After reviewing the issue, we may provide an appropriate repair, replacement, exchange, or refund depending on the circumstances and product availability.

ewelry should be treated gently and stored in a clean, dry place when not being worn. Avoid unnecessary exposure to water, perfumes, lotions, household chemicals, cleaning products, excessive moisture, and harsh conditions. Remove jewelry before swimming, bathing, exercising, sleeping, or performing activities that may pull, scratch, bend, or damage the piece. Because materials differ from one design to another, additional care instructions may be provided for certain pieces.

VeraMelinda Jewelry is a Georgia-based independent jewelry business. We currently operate online rather than through a public walk-in retail storefront. Customers can shop with us through our website and may also have opportunities to shop with VeraMelinda Jewelry in person at select artisan markets, pop-up events, and other announced events.

Yes. Although VeraMelinda Jewelry does not currently have a public retail storefront, we offer in-person shopping at select artisan markets, pop-up events and other announced events. Visit our Events page for upcoming dates, locations and event details.

You can find upcoming VeraMelinda Jewelry events on our Events page. We’ll post artisan markets, pop-up events, special appearances, and other in-person shopping opportunities there as they are confirmed.

For each event, we’ll include available details such as the date, location, event time, and other important information so you’ll know when and where to find VeraMelinda Jewelry in person.

Because many VeraMelinda Jewelry pieces are individually handcrafted, slight variations in color, texture, shape, pattern, placement, or other handcrafted details may occur. Natural stones and gemstones may also contain their own unique markings and variations. These characteristics are part of the individuality of handmade jewelry and are not considered defects when the item is consistent with its product description and overall design.

Yes. After purchasing a VeraMelinda Designs service, you will need to complete a consultation form. The form gives us the information we need to understand your project, including your goals, preferences, project details, and other relevant requirements.

Once your consultation form has been received and reviewed, VeraMelinda Designs will contact you regarding the next steps, including scheduling a consultation when needed. Design work begins after the purchase and consultation process has been completed.

For additional questions about your purchase, consultation, or project requirements, please email veramelindadesigns@gmail.com.